Shipping & Returns
Returns & Replacements
LuckyDerm.com is committed to providing the absolute best products and customer service. Please review our Return Policy carefully.
If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances, however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
- in saleable condition;
- unused with all original packaging;
- returned to us with any gift or bonus received with the merchandise (if applicable);
- not subject to the exclusions listed below; and
- the exchange or refund is sought within 14 days of receiving the purchase.
LuckyDerm.com, at its absolute discretion, reserves the right not to offer an exchange or refund.
If there is a major defect or quality issue with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
If the order was returned due to an incorrect address or the package was unclaimed, LuckyDerm.com has the right to charge for the product to be re-shipped.
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
If products are on sale they will not be refunded. If you wish to make a return under our Return Policy please contact service@luckyderm.com.